Your marketplace raises questions and concerns that are best handled in a straightforward manner. You should strive to put as many relevant Frequently Asked Questions (FAQ) on your website/marketplace as possible. 

Apart from saving you value time by not answering same questions over and over, Frequently Asked Questions (and answers) page add pecks and professional touch to your marketplace. Save your time responding to repeating questions with same answers. Compile and publish your FAQ page once with compile DNHAT - richly formatted, even without knowledge of HTML. 

DNHAT allows you to also group questions and answers into categories with search functions at the front-end.